Saris Warranty and Details

SARIS WARRANTY AND DETAILS

OFFICIAL WARRANTY TERMS: SARIS RACKS

Saris Equipment LLC (“Saris”) warrants our products to the original consumer to be free from defects in materials and workmanship from the date of first purchase from the following authorized retail outlets only: 

Official Seller

Warranty covers purchases from

Authorized Independent Dealers

In-store & their respective websites

Saris Website

Saris

Amazon.com

Saris, DBRoth, Skymall, Amazon Vendor

Home Depot

Home Depot

eBay.com

Skymallusa

Walmart Marketplace

Skymall

WayFair

WayFair

Overstock.com

Overstock.com, Skymall

Flip

Saris, DBRoth, Skymall

Tractor Supply Company

Tractor Supply Company

Camping World

Camping World

Dicks Sporting Goods

Dicks Sporting Goods


Your purchase includes the following warranty which is in lieu of all other express warranties. This warranty is extended only to the initial consumer purchaser. This warranty gives you specific legal rights. You may have other legal rights which vary from state to state. Please retain your sales slip for your records, as proof of purchase will be required.

 

WARRANTY TERM

 

Car Racks

Home Storage | Bike Storage

Limited Lifetime*

Limited Lifetime*

Kool Rack

Parking Racks

1 Year

1 Year

Door County Racks

2 Years

 *  "Limited Lifetime" warranty applies for the typical expected lifespan of the product, subject to parts availability. This warranty is valid in North America only.

 

LIMITATIONS

 

Saris warrants your product to be free of any defects in material or workmanship from the date of first purchase from an authorized retailer. This warranty does not apply to parts that have been worn out through normal use or damaged through misuse, abuse, neglect, accident, or unauthorized modification. Where applicable, incidental and consequential damages are not covered, and there are no other warranties, expressed or implied. This warranty applies to the original purchaser only. Retain your receipt as proof of purchase.

 

The warranties set forth hereunder are in lieu of and exclude all other warranties not expressly set forth herein, whether expressed or implied by operation of law or otherwise. Other than as set forth above, Saris makes no warranty, whether express, implied or statutory, with respect to any product, including, but not limited to, warranties of reliability, merchantability fitness for a particular purpose, or those arising from any course of performance, dealing, usage or trade.

 

Saris shall not be liable for incidental or consequential losses, damages, or expenses in connection with its products. Saris's liability hereunder is expressly limited to the replacement of goods not complying with this warranty or, at Saris’s election, to the repayment of an amount of the purchase price of the product in question. Some states do not permit the exclusion or limitation of implied warranties or incidental or consequential damages, so the limitations and exclusions may not apply to you.

 

EXCLUSIONS

 

This Limited Warranty applies to Saris products that are purchased from an authorized Saris dealer. IF THIS PRODUCT WAS PURCHASED FROM ANY OTHER SOURCE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AND THIS PRODUCT IS SOLD STRICTLY “AS IS” AND “WITH ALL FAULTS.” SARIS SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL AND/OR INCIDENTAL DAMAGES. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you

 

The following are excluded from coverage of this warranty:

  • If the products were not purchased from an authorized retailer
  • If consumer does not comply with all warnings, cautions, or instructions listed in the Owner’s Manual product labels, packaging, and inserts, or any other communications to consumer at point of purchase 
  • Damage due to impact or collision
  • Damage to cradles and strap due to improper arm placement
  • Damage arising from use of the rack for objects other than a bicycle
  • Paint damage, such as chipping, cracking, or fading
  • Rust is wear and tear and is preventable with rack maintenance
  • Weather impact (UV, salt air/water)
  • Damage to mounting surface
  • Damage or loss resulting from failure to replace or maintain consumable items
  • Failure to comply with Recommended Rack Maintenance
  • Consumable Items, including but not limited to:
    • Arm and wheel tray adjustment knobs
    • Frame and wheel straps
    • Vehicle attachment straps
    • Molded wheel trays
    • Frame cradles
    • Threaded assemblies
    • Ratcheting assemblies

 

Manufacturing defects are most likely to be identified on new products or early in the products’ lifespan. Each warranty claim is unique, and it is solely up to Saris to determine if a product can be covered by the limited lifetime warranty due to defects, or if the product has suffered wear and tear.

 

Any product or part thereof found to be defective within the term as set forth above will be replaced without charge provided that: (1) its failure resulted from a defect in material or workmanship and not from normal wear and tear expected in the use of the product; (2) the product was not abused, misused, improperly assembled, improperly maintained or damaged by accident or installation of parts or accessories not originally intended or compatible with the racks as originally sold, (3) there was no failure to follow instructions or warnings in the Owner's Manual, Recommended Rack Maintenance, product labels, packaging, and inserts, or any other communications to consumer at point of purchase; (4) no alterations or modifications were made; and (5) the product or part is delivered, freight prepaid, to Saris or an authorized service center.

 

Please call 1-800-783-7257 to obtain return authorization prior to return. Any other claims not included in the statements above are void and will not be honored. Saris reserves the right to inspect any product before issuing a replacement. Saris’s only obligation shall be to replace such products or parts that it determines to be defective.

 

© Saris Equipment LLC 2024. All rights reserved.

OFFICIAL WARRANTY TERMS: SARIS TRAINERS

 

Saris Equipment LLC (“Saris”) warrants our product to the original consumer to be free from defects in materials and workmanship from the date of first purchase from the following authorized retail outlets only:

 

Official Seller

Warranty covers purchases from

Saris Website

Saris

Amazon.com

Saris, DBRoth, Skymall, Amazon Vendor

Home Depot

Home Depot

eBay.com

Skymallusa

Walmart Marketplace

Skymall

WayFair

WayFair

Overstock.com

Overstock.com, Skymall

Flip

Saris, DBRoth, Skymall

Tractor Supply Company

Tractor Supply Company

Camping World

Camping World

Dicks Sporting Goods

Dicks Sporting Goods

 

 

Your purchase includes the following warranty which is in lieu of all other express warranties. This warranty is extended only to the initial consumer purchaser. This warranty gives you specific legal rights. You may have other legal rights which vary from state to state. Please retain your sales slip for your records as proof of purchase will be required.
 

WARRANTY TERM

 

TRAINERS

 

HOME USE

COMMERCIAL AND INDUSTRIAL USE

Hammer/H2/H3 Indoor Trainer

  • Frame: Lifetime
  • Frame finish and decals not included in warranty
  • Electronics: 2 years
  • Belt: 1 year
  • Pulley Wheel: 1 year
  • Freehub: 1 year
  • Frame: None
  • Frame finish and decals not included in warranty
  • Electronics: 1 Year
  • Belt: None
  • Pulley Wheel: None
  • Freehub: None

Magnus/M2 Indoor Trainer

  • Frame: Lifetime (for failures against weld breakage)
  • Frame finish and decals not included in warranty
  • Electronics: 2 years
  • Resistance Unit (Bearings): 2 years
  • Frame: 5 Year (for failures against weld breakage)
  • Frame finish and decals not included in warranty
  • Electronics: 1 Year
  • Resistance Unit (Bearings): None

Classic Trainers

  • Frame: Lifetime (for failures against weld breakage)
  • Frame finish and decals not included in warranty
  • Resistance Unit (bearings, leakage): 2 years
  • Frame: 5 Year (for failures against weld breakage)
  • Frame finish decals not included in warranty
  • Resistance Unit: None

PowerBeam Pro and PowerSync Trainers

  • Frame: Lifetime (for failures against weld breakage)
  • Electronics: 1 year

 

 

PREMIUM ACCESSORIES

 

HOME USE

COMMERCIAL AND INDUSTRIAL USE

MP1 Nfinity Trainer Platform

  • Frame: Lifetime
  • Frame finish and decals not included in warranty
  • Bearings: 1 year
  • Wood Surface: 1 year with recommended maintenance & cleaning.
  • Frame: Lifetime
  • Frame finish and decals not included in warranty
  • Bearings: 1 year
  • Wood Surface: 1 year with recommended maintenance & cleaning.

TD1 Trainer Desk

  • Frame: Lifetime
  • Frame finish and decals not included in warranty
  • Electronics: 2 years
  • Wood Surface: 1 year with recommended maintenance & cleaning.
  • Frame: Lifetime
  • Frame finish and decals not included in warranty
  • Electronics: 1 year
  • Wood Surface: 1 year with recommended maintenance & cleaning.

 

ROLLERS AND INDOOR CYCLES

 

HOME USE

COMMERCIAL AND INDUSTRIAL USE

Rollers

  • Frame: lifetime (for failures against breakage)
  • Frame finish and decals not included in warranty
  • Aluminum (bearings): 2 years
  • Frame: No warranty on frame for failures against breakage
  • Frame finish and decals not included in warranty
  • Aluminum (bearings): None

Indoor Cycles

  • Frame: 10 years
  • Component parts, electronic components, paint/appearance: 1 year

 

 

*  "Limited Lifetime" warranty applies for the typical expected lifespan of the product, subject to parts availability. This warranty is valid in North America only.


LIMITATIONS

 

Saris warrants your product to be free of any defects in material or workmanship from the date of first purchase from an authorized retailer. This warranty does not apply to parts that have been worn out through normal use or damaged through misuse, abuse, neglect, accident, or unauthorized modification. Where applicable, incidental and consequential damages are not covered, and there are no other warranties, expressed or implied. This warranty applies to the original owner only. Retain your receipt as proof of purchase.


The warranties set forth hereunder are in lieu of and exclude all other warranties not expressly set forth herein, whether expressed or implied by operation of law or otherwise. Other than as set forth herein, Saris makes no warranty, whether express, implied or statutory, with respect to any product, including, but not limited to, warranties of reliability, merchantability fitness for a particular purpose, or those arising from any course of performance, dealing, usage or trade.

 

Saris shall not be liable for incidental or consequential losses, damages or expenses in connection with its products. Saris’s liability hereunder is expressly limited to the replacement of goods not complying with this warranty or, at Saris's election, to the repayment of an amount of the purchase price of the product in question. Some states do not permit the exclusion or limitation of implied warranties or incidental or consequential damages, so the limitations and exclusions may not apply to you.

 

EXCLUSIONS

 

This Limited Warranty applies to Saris products that are purchased from an authorized Saris dealer. IF THIS PRODUCT WAS PURCHASED FROM ANY OTHER SOURCE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AND THIS PRODUCT IS SOLD STRICTLY “AS IS” AND “WITH ALL FAULTS.” SARIS SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL AND/OR INCIDENTAL DAMAGES. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

The following items are considered items that will be worn out through normal use and are NOT covered under warranty:

  • Clutch knob
  • L bolt
  • RU rollers
  • Bolt action bushings
  • Trainer feet
  • Roller resistance band
  • Roller feet
  • Mag Plus remote shifter
  • Power Supply – Magnus, Hammer

 

Any product or part thereof found to be defective within the term as set forth above will be replaced without charge provided that: (1) its failure resulted from a defect in material or workmanship and not from normal wear and tear expected in the use of the product; (2) the product was not misused, improperly assembled, improperly maintained or damaged by accident; (3) there was no failure to follow instructions or warnings in the Owner's Manual, the Recommended Trainer Maintenance, product labels, packaging, and inserts, or any other communications to consumer at point of purchase; (4) no alterations or modifications were made; and (5) the product or part is delivered, freight prepaid, to Saris Equipment LLC or an authorized service center.

 

Please call 1-800-783-7257 to obtain return authorization prior to return. Saris reserves the right to inspect any product before issuing a replacement. Saris's only obligation shall be to replace such products or parts that it determines to be defective.
 


Find Recommended Trainer Maintenance here

 

 

© Saris Equipment LLC 2024. All rights reserved.


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